Britam Triumphs at the 2024 ICX Service Excellence Awards

Nairobi, Kenya, October 25, 2024... Britam Holdings proudly stood out at the prestigious 2024 ICX Service Excellence Awards, celebrating our unwavering commitment to exceptional experiences for both employees and customers.

Under the leadership of Evelyne Munyoki, HR Director, and Diane Korir, CX, Brand, and Marketing Director (CCXP, MCIPR), Britam was honored with the Best Internal CX Award. This accolade underscores our dedication to building a standout employee experience that positions Britam as an employer of choice.

In addition, Britam clinched the 1st Runner-Up position in the CS Week Innovations Award, a recognition of our innovative and impactful efforts during Customer Service Week 2024.

A Message of Gratitude
This recognition belongs to our incredible customers and staff who make our journey possible. Thank you—Asante sana—for being part of our story and inspiring us to raise the bar in service excellence every day.